Norman AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated UX testing platform.
1. Information We Collect
1.1 Information You Provide
- Account information (name, email address, company details)
- Test content and materials you upload
- Communication data when you contact us
- Payment information (processed securely through third-party providers)
1.2 Information We Collect Automatically
- Usage data and analytics
- Device information and IP addresses
- Cookies and similar tracking technologies
- Test participant interactions and feedback
1.3 Information from Test Participants
- Demographic information (age, location, profession)
- Test responses and feedback
- Video recordings and screen captures
- Audio transcripts and behavioral data
2. How We Use Your Information
2.1 Service Provision
- To provide and maintain our UX testing platform
- To process and execute your testing studies
- To generate reports and insights
- To recruit and manage test participants
2.2 Communication
- To send you service-related notifications
- To provide customer support
- To send marketing communications (with your consent)
- To respond to your inquiries
2.3 Platform Improvement
- To analyze usage patterns and improve our services
- To develop new features and functionality
- To ensure platform security and prevent fraud
- To conduct research and analytics
3. Information Sharing and Disclosure
3.1 With Test Participants
We share your test content and materials with recruited participants solely for the purpose of conducting your testing studies. Participants are bound by confidentiality agreements.
3.2 With Service Providers
- Cloud hosting and infrastructure providers
- Payment processing services
- Analytics and monitoring tools
- Customer support platforms
3.3 Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
4.1 Security Measures
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication protocols
- Secure data centers and infrastructure
4.2 Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Test data is typically retained for 30 days after study completion, unless you request longer retention.
5. Your Rights and Choices
5.1 Access and Control
- Access your personal information
- Update or correct your information
- Delete your account and data
- Export your data
5.2 Communication Preferences
- Opt out of marketing communications
- Manage notification settings
- Control cookie preferences
5.3 Data Processing Rights (GDPR)
If you are in the European Union, you have additional rights under GDPR, including the right to data portability, restriction of processing, and objection to processing.
6. Cookies and Tracking Technologies
6.1 Types of Cookies
- Essential cookies for platform functionality
- Analytics cookies to understand usage
- Marketing cookies for targeted advertising
- Preference cookies to remember your settings
6.2 Cookie Management
You can control cookie settings through your browser preferences or our cookie consent banner. Note that disabling certain cookies may affect platform functionality.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@normanai.com
- Address: Norman AI, Privacy Department, [Your Business Address]
- Phone: [Your Contact Number]
For EU residents: You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable data protection laws.