Please read these Terms carefully.
BY: (1) CLICKING A BOX INDICATING ACCEPTANCE; (2) EXECUTING AN ORDER THAT REFERENCES THESE TERMS; OR (3) USING THE PRODUCTS OR SERVICES, CUSTOMER AGREES TO THESE TERMS AND CONDITIONS. IF CUSTOMER DOES NOT AGREE, CUSTOMER MUST NOT USE THE PRODUCTS OR SERVICES.
These Terms are effective as of the date Customer accepts them and constitute an agreement between Norman AI and Customer, inclusive of Orders and any referenced documents. Capitalized terms used herein are defined in Section 15.
These Terms govern Norman AI's provision of Products and Services, enabling Customers to create, manage, and execute testing studies, define participant groups, and generate results from Test Participants. Additional Professional Services, if required, will be governed by separate Statements of Work.
Without prior written approval from Norman AI, Customer shall not solicit or contact Norman AI-sourced Test Participants beyond the specific Test.
Participants are independent individuals and not NormanAI employees or agents. Norman AI ensures Participants agree to confidentiality regarding Test contents.
NormanAI DISCLAIMS LIABILITY FOR PARTICIPANTS' ACTIONS, STATEMENTS, OR OUTPUT, INCLUDING ACCURACY OR CONTENT. CUSTOMER'S USE OF OUTPUT IS AT CUSTOMER'S OWN RISK.
Orders may be executed in writing or via online subscription. Affiliate Orders bind both Affiliate and Customer to this Agreement.
Orders will specify Products, Services, Subscription Term, Fees, payment terms, restrictions, and other agreed-upon details.
Customer's access via authorized third parties remains subject to these Terms, which supersede conflicting third-party agreements.
User500 may offer Free Trials without commitment to specific functionality or service levels. Free Trials end as outlined in the applicable Order or at User500's discretion.
User500 grants Customer a non-exclusive, non-transferable license for Product use within Subscription Terms solely for Customer's internal business purposes.
Licenses may be granted to Customer's designated Workgroups.
If Workgroup is unspecified, licenses are seat-based and individually assigned to specific Users.
Usage for third-party End Clients requires explicit designation and prior notification to User500.
User500 retains Customer Property post-termination for at least 30 days. Customer may request data downloads within this retention period.
Products may receive periodic updates or maintenance without significantly degrading functionality.
Customer will not reverse engineer, modify, introduce harmful code, copy, or frame Products.
Each User must have an individual account. Accounts cannot be shared but may be reassigned with User500's approval.
Customer ensures proper use, legality of Customer Property, prevention of unauthorized use, and compliance with applicable laws and User500's policies.
Customer shall not share User Accounts, use Products for unauthorized purposes, resell, violate applicable laws, or attempt competitive analysis or AI training.
All User500 Property remains User500's exclusive property.
Upon Fee payment, Customer receives copyright ownership of Test Output.
Customer retains ownership of Customer Property and warrants its rights to provide such property.
Customer grants User500 licenses necessary to perform obligations, including displaying Customer Property to Participants.
Both parties must comply with data privacy laws and applicable Data Processing Agreements (DPAs).
Customer is responsible for obtaining required consents from Participants, including disclosures of data collection practices.
Customer shall pay Fees promptly according to Order terms. Unpaid balances may result in Product suspension or additional charges.
Customer is responsible for all applicable taxes unless proof of exemption is provided.
This Agreement remains effective until terminated according to these Terms.
Either party may terminate for material breaches not cured within specified timeframes. Refunds or Fees due will apply accordingly.
Parties will protect Confidential Information and disclose it only to necessary parties bound by similar confidentiality obligations.
Disclosure may occur if legally required with prior notice to the disclosing party.
User500 warrants Products will substantially match documentation during Subscription Terms.
Services will be provided competently and professionally.
USER500 DISCLAIMS ALL OTHER WARRANTIES NOT EXPLICITLY STATED HEREIN.
Each party's liability is capped at Fees paid or payable in the preceding 12-month period, excluding indemnification and gross negligence.
Governed by California law if in the Americas, or English law otherwise.
The parties are independent contractors without partnership or agency.
These Terms represent the full agreement, superseding prior understandings. No modifications unless signed by both parties.
Defined terms such as "Affiliate," "Agreement," "Participant," "Confidential Information," "Customer Property," "Order," "Output," "Products," and others carry meanings consistent with their general commercial use within these Terms.